Support Avaya Infrastructures After Chapter 11

Gartner publishes market guide with recommendations, includes CXtec as secondary hardware provider

We’ve all been watching with interest to see how the Avaya chapter 11 proceedings will play out. Recently, Avaya announced its plan of reorganization meant to reduce its debt by more than $4 billion.

For those looking to support Avaya infrastructures in their network, this is a good sign. But it’s just the first step. In this time of uncertainty, we’ve been advising everyone we speak with not to panic.

Chances are, this will be an ongoing strategy of reorganization. As the changes occur, there are many ways to support Avaya investments, and to defend the infrastructure you’ve built for your organization.

Gartner Market Guide for Supporting Avaya

CXtec is listed as a Representative Vendor in the Secondary Hardware Providers section of Gartner’s new research report entitled, “Market Guide for Supporting and Managing an Avaya Environment, North America, 25 April 2017 [ID G00326264].” This report profiles North American-based co-delivery partners, third-party maintenance providers and secondary hardware providers, and includes findings and recommendations to manage and support Avaya environments.

The Gartner report is very much in line with how CXtec suggests users support Avaya investments. We at CXtec feel it’s very feasible to maintain Avaya infrastructures for a while and see how the chapter 11 proceedings take shape in the coming months and years.

With that in mind, we’re highlighting a few passages from the report to help you plan your technology infrastructures accordingly.

Mitigate risk

There are obviously a number of unknowns with the Avaya chapter 11 restructuring. It makes sense to have a contingency plan for your infrastructure. A great way to do this is to seek out alternate providers.

As a provider of secondary market networking and telephony technologies, we understand the value of having a partner with no ties to the OEM. We can provide quality hardware that allows you to maintain your Avaya investments for as long as your business needs dictate.

This option lowers your risk. You won’t have all of your proverbial eggs in one basket. A strategy like this will ensure the long-term well-being of your technology infrastructure.

Think third-party maintenance and pre-owned hardware

When searching for reputable alternate providers, you’ll find that their offerings can add new levels of choice and savings to your technology solution portfolio. The Gartner report recommends:

“Identify portfolios of third-party maintenance support providers and secondary hardware resellers for sparing and self-maintaining legacy environments.”

Adding third-party maintenance and secondary hardware providers to your technology infrastructure can pay huge dividends. Not all of these providers are created equal, though. It makes sense to break down each offering individually so you have a better idea of the value of each, and what to look for in a provider.

The advantages of third-party maintenance

With the uncertainty surrounding the future of Avaya, we’ve spoken to many users who have expressed concern about utilizing Avaya for hardware support. This is an understandable dilemma. The Gartner report has several great findings and recommendations regarding this.

It’s important to understand that Avaya is not the only option when considering hardware support. Using a third-party maintenance solution is a strategic and well-established way to get the quality coverage you need while saving much-needed budget money. The Gartner report also notes:

“In the data center and networking hardware markets, TPM is becoming more common.”

TPM offerings can provide a number of advantages. If you choose a proven and reputable TPM partner, you can get:

  • Guaranteed next-business-day advance hardware replacement
  • Pricing up to 50-60% less than OEM support offerings
  • Free shipping on both inbound and outbound product
  • Flexible terms for co-termination
  • Multi-year contracts for your convenience
  • Support for end-of-life/end-of-sale products

And these are just a few of the benefits. TPM can allow you to extend the life of your Avaya infrastructure without being tied to Avaya’s fate.

If you’re not ready to do a complete rip and replace in your network, but you still need maintenance on the products you have installed, then TPM is viable and sensible option. You can save money and get a flexible, customized maintenance plan that fits your needs.

The quality of secondary hardware

CXtec has been in the secondary hardware business for nearly 40 years. We’ve helped write the book on the value pre-owned equipment can have for any organization looking to extend the life cycle of its technology infrastructure. Secondary hardware is the ideal option for anyone looking to maintain its current investment in Avaya until an upgrade makes sense, regardless of how the chapter 11 proceedings transpire.

We advise you seek a reputable vendor that offers high-quality refurbished equipment backed by a lifetime warranty. These factors will give you the advantage of extending the life of your Avaya infrastructure with the peace of mind of knowing you can maintain the high level of quality you’ve already established.


If you're a Gartner client, you can download the full report here.

Further Resources

If you’d like to learn more about the topics covered in this article, we have several resources at your disposal:


Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.