What is an SLA?
At its core, a service level agreement (SLA) is a formal document that outlines the agreement between two parties...
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At its core, a service level agreement (SLA) is a formal document that outlines the agreement between two parties...
At its core, a service level agreement (SLA) is a formal document that outlines the agreement between two parties — the service provider and client.
The SLA serves as a roadmap, defining the expectations, responsibilities and performance metrics related to the services being provided. Think of it as a contractual handshake that ensures both parties are on the same page regarding service quality, response times and other critical factors.
As part of service documents, SLAs cover:
SLAs create a framework for accountability and transparency. They ensure that both parties understand their roles, and clients can confidently rely on timely and efficient support.
SLAs serve as a beacon for setting the groundwork for a memorable client service. Let’s explore the significance of SLAs:
When choosing a maintenance provider, you’ll encounter two main types of SLAs: One offered by third-party maintenance (TPM) providers and one by original equipment manufacturers (OEMs).
These differ on the basis of:
At CXtec, we understand the role of SLAs in ensuring exceptional levels of aftermarket support. With our expert aftermarket services, RapidCare®, you gain access to customized SLAs, cost-effective plans and all-round available technical support aligned with your unique requirements.
RapidCare simplifies the servicing process and offers an intelligent, cost-effective solution for your third-party maintenance needs. Whether you’re dealing with new or pre-owned equipment, embracing RapidCare aftermarket services is a strategic move to redefine your IT approach.
With RapidCare, you receive:
Flexible SLAs customized to fit your unique business needs. | Cost-effective service options free of the OEM price tag. | Multiple service level options for all your hardware maintenance needs. |
24x7 technical support | Flexible, customized SLAs | Advanced hardware replacement |
Ready to get started? Contact us today.
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