• 5404 South Bay Road
    Syracuse, NY 13212

LIFETIME WARRANTY

 

With equal2new® You Get the Best Warranty in the Industry

We're so confident about the equal2new® quality that we back it with a lifetime warranty with advance replacement as long as you own our products.

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Industry's Best Warranty to back our Rock-solid Products

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Since 1995, equal2new® equipment has been the industry's only brand to offer a lifetime warranty with advance replacement as long as you own it. Does any other brand give you that?
 
That's how much confidence we have in our quality control process, so we know we're providing reliable equipment. You get the trust of a full lifetime warranty as a standard business practice to know you're covered, no matter what. It's a critical factor in the complete life cycle management - your way to redefine your IT strategy and get maximum value from your technology infrastructure.

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Get Unrivaled Peace of Mind

 

With the equal2new® warranty, you're covered with advance replacement and peace of mind that comes with:

 

  • Advance replacement as long as you own your products
  • Free shipping on replacements
  • Huge inventory and same-day shipping

With the equal2new® warranty, know you're covered with an advance replacement for as long as you own your equipment.

 

We provide free outbound shipping on returns and are critical to ensuring maximum uptime on your technology.

 

What the equal2new® lifetime warranty means to you:

 

  • Advance replacement throughout your hardware's lifetime – your replacement hardware will be on its way before you've shipped the original unit
  • Free outbound shipping of replacements
  • High-quality equipment backed by financial reserves
  • Access to manufacturer-trained technical support staff, with hundreds of certifications
  • Product management expertise for planning support
  • Huge inventory of equal2new® products and same-day shipping available

Premium Third-party Maintenance that Completes your Coverage

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Our solutions don't end here! All our equal2new® products can be backed by RapidCare®, our third-party maintenance (TPM) program. It's simply one of the most cost-effective, reliable options to guarantee your hardware is protected and up and running in a flash.
 
And if speed and reliability alone aren't enough, RapidCare® can also help you save money. RapidCare® can cost as much as 50% less than OEM-sponsored support programs. Using a hybrid support solution is a smart way to ensure you right-size coverage throughout your network.

RAPIDCARE® SUPPORT LEVELS INCLUDE:

8x5xNBD
  • Tech Support 8AM-5PM (M-F)
  • NBD On-Site Service

8x5x4
  • Tech Support 8AM-5PM (M-F)
  • 4-Hour Response Time

24x7x4
  • Tech Support 24 Hours x 7 Days
  • 4-Hour Response Time

Take a look at our Deal of the Week here!