How to Factory Reset the Avaya 9608 IP Phone - CXtec

Posted by The Team at CXtec on Mar 21, 2022 1:54:09 AM

Want to learn how to factory reset the Avaya 9608 IP Phone? Great. Here's a 2 minute video to walk you through the process. Quick...

Want to learn how to factory reset the Avaya 9608 IP Phone? Great. Here's a 2 minute video to walk you through the process. Quick and easy.


Welcome to our comprehensive guide on resetting the Avaya 9608 IP phone. Whether you're troubleshooting issues or preparing to deploy the phone to a new user, knowing how to perform a factory reset is essential. The Avaya 9608 factory reset restores it to its default settings, erasing any customized configurations. This process can help resolve software glitches, resolve network connectivity problems, or simply start fresh with a clean slate. In this blog post, we will provide you with step-by-step instructions and valuable insights to ensure a successful and efficient Avaya 9608 factory reset. Let's dive in and unlock the power of this versatile communication device. Here's a 2 minute video to walk you through the process. Quick and easy.

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Hi. My name is Shawna. Today we're going to learn how to factory reset a 9608. Some of you might already know how and some of you might forget, like I tend to.

Let's go through the process.


As you see, I already have the AVAYA 9608 IP phone setup ready with extension 6125. What we're going to do is, we're going to hit the mute button, which puts the phone into program mode. Then we're going to type in craft. C-R-A-F-T. Then hit the pound key.

Now, this is going to bring us into the menu. As you can see, there's a lot of different options you can do and view from this menu. You can do a VPN. You can actually view your phone model, your application file. This is really helpful to find out your Mac address and serial number for your AVAYA 9608 IP phone.

Today we're going to focus on the clear. A lot of people get confused and they use the reset instead of the clear and think that they're going to clear all the configurations out of the phone. That actually doesn't clear all the configurations. in the restart phone will basically restart your phone for you.

If you're really looking for a good hard clear, use the clear button. Usually the phone will say, "Do you want to clear?" Say, "Yes." At this point, the phone will reboot and go through the normal process. This will take a minute.

Now, we're going to start from the beginning. You see the start a program. We're going to hit the start key on the AVAYA 9608. Once again, it's going to ask us to enter the code, which is that craft. C-R-A-F-T. Then pound to enter.

Once again, it brings you into the menu. This is good to do, in case there's old addresses or something stuck in the phone books to discovery. It typically means that it has a wrong IP address. You're going to want to get back into your menu and go ahead and clear that out. Once again, you're going to see the phone restart. We hope this AVAYA 9608 ip phone quick reference guide gives you a comprehensive understanding around how to factory reset an AVAYA 9608. Thanks.