This video presents a brief description of the attributes of the Cisco 8800 Series IP phones compared to the earlier 7900 Series, including which support Session Initiation Protocol (SIP) and which support Skinny Client Control Protocol (SCCP).
Becky: David, I just have so many questions about phones. I get questions all day long from different sales reps and customers, and I see we have a multiple different phones here and wonder if you can help me just understand some of the differences and maybe some of the key points and things these phones can do that I don't even know about.
David: Sure, absolutely. Over here we have the Cisco 7800 Series phone and then over here we have three of the Cisco 8800 Series models. Cisco came out with these new phone models about two or three years ago to eventually replace the whole 7900 Series. We've seen Cisco set themselves that there's about 15 billion of these 7900s out in the marketplace. They released these phones to eventually replace them and so they've brought in a lot of new features to help replace those.
Becky: Yeah, I get a lot of questions on what should I move to after a 7942 or 45, is that typically the 7800 Series that you were talking about or would that be these 8800s?
David: Yeah, those 7942s, they were replaced by the 7841s. This is a four-button device that has the monochrome screen. It's in that price point that the 7940 series was in. One of the other key features about these phones that Cisco did bring up and introduce was the fact that they're all SIP capable. While some of the 7900s did have SIP and Skinny protocol, functionality in these are only SIP capable.
Becky: Okay, SIP only, so if someone wanted the Skinny protocol, no go?
David: Cisco is no longer supporting the Skinny protocol in their newer releases as far as pushing that as a firmware to the phones. They're only going to support SIP firmware going forward. A lot of that has to do with the fact that telephone companies, telcos, are going to SIP trunks and even in the Cisco call manager unity contact center, all that is building off of SIP trunks as well. With the functionality of SIP throughout all the other, I'll say media streams, it doesn't make sense to have multiple protocols. To keep the same protocol from the telco all the way to the end is where they're going.
Becky: But the 8800 Series?
David: 8800 Series as well. Those are supporting the SIP firmware as well.