Lifetime Warranty

Why do we offer the best warranty in the industry?

We're so confident in the quality of equal2new® we back it with a lifetime warranty with advance replacement as long as you own your products.

The industry's best lifetime warranty to back a rock solid product

Since 1995, CXtec's equal2new® equipment has been the industry's only brand to offer a lifetime warranty with advance replacement as long as you own it.

Confidence – that’s what our lifetime warranty is all about. We have confidence in our process so we know we’re providing reliable equipment. You get the confidence of a full lifetime warranty as standard business practice to know you’re covered no matter what.

It's a key factor in complete life cycle management - your way to redefine your IT strategy and get maximum value from your technology infrastructure.

Unrivaled peace of mind:

  • Advance replacement as long as you own your products
  • Free shipping on replacements
  • Huge inventory and same-day shipping

We put our money where our mouth is when it comes to the quality of equal2new. We were the first in the industry to offer a lifetime warranty in 1995.

With the equal2new warranty, you’re covered with advance replacement for as long as you own your equipment - and we provide free inbound and outbound shipping on returns

You get unrivaled peace of mind and the key to ensuring maximum uptime on your technology.

What the equal2new® lifetime warranty means to you:

  • Advance replacement throughout your hardware's lifetime – your replacement hardware will be on its way before you’ve shipped the original unit
  • Free inbound and outbound shipping of replacements
  • High-quality equipment backed by financial reserves
  • Access to manufacturer-trained technical support staff, with hundreds of certifications
  • Product management expertise for planning support
  • Huge inventory of equal2new products and same-day shipping available
  • IT asset disposition services offering cash or credit on account for a wide variety of your used network, server, storage and voice equipment

Click here to see the terms and conditions of the equal2new® warranty

Third-party maintenance to complete your coverage

All equal2new products can be backed by RapidCare®, our third-party maintenance (TPM) program. It's simply one of the most cost-effective, reliable options to guarantee your hardware is protected and up and running in a flash.

And if speed and reliability alone aren't enough, RapidCare can also help you save money. RapidCare can cost as much as 50% less than OEM-sponsored support programs.

RapidCare Support Levels


  • Tech Support 8AM-5PM (M-F)
  • NBD On-Site Service


  • Tech Support 8AM-5PM (M-F)
  • 4-Hour Response Time


  • Tech Support 24 Hours x 7 Days
  • 4-Hour Response Time

Using a hybrid support solution is a smart way to ensure you right-size coverage throughout your network.