Server Maintenance

Your servers unite your computing, networking, storage access, and virtualization platforms into a single cohesive system.

Time to get flexible, easy-to-use support for your server hardware.

Support for Production Servers (x86, AMD, PowerPC, Integrity and more)

The modern server infrastructure operation typically features a bedrock hardware layer supporting a robust and resilient virtualization operation.

The savviest operators are using CXtec's RapidCare® service to get the highest quality replacement parts and the most knowledgeable technical support.

We can keep these bedrock servers operating for long life spans without overspending to get it. 

Extend your investment

OEM server hardware generations tend to only last three years before they are replaced with the next one. That’s far shorter than the actual useful life of your server investment. Extend the useful life of your investment with RapidCare!

Avoid price increases

The price of OEM maintenance! for servers goes up year-over-year with sometimes steep budget-busting increases suddenly appearing on your invoice. Smartly avoid the price increase surprises and the pressure to refresh by utilizing RapidCare.

Here's what our server maintenance solutions can do for you:

  • FRU-for-FRU exact part replacement from our deep inventory of replacement parts
  • Expert backline advice from server hardware experts who have encyclopedic knowledge of best break/fix practices, from simple tasks like fan replacement to complex tasks like system board replacement
  • Deeply experienced break-fix troubleshooting expertise to identify problems with your server hardware
  • Basic operating system support to get the OS back up and running on your server
  • Well-trained field technicians who are skilled at break-fix hardware remediation

Make your server hardware support experience easier with CXtec.

RapidCare gives you what you need in server hardware break-fix coverage: high-quality replacement parts, great technical support, and quick-to-field dispatch. 

Benefits of RapidCare for Servers

As a leader in the secondary market, CXtec has a wide and deep supply chain, extensive inventories and a well-tuned logistics operation to get the exact replacement part you need - where you need it and when you need it.

Understanding OEM policies around firmware and machine code availability can be difficult and frustrating. Let our RapidCare experts consult with you to determine where you have entitlements and how to mitigate when you don’t.

We’ll help you assess each server make and model in your infrastructure environment, with the focus on extending its life cycle and keeping it running for many years past the nags of your OEM salesperson to refresh it.

Server maintenance experts here to help

We know what your business requires when it comes to maintaining servers and RapidCare is focused on that.

Server operators want quick repair with the right part and access to expertise when a complex failure presents itself. And they want to pay a fair predictable price for it.

That sums up what RapidCare for servers is. Great break/fix and tech support without a lot of fuss at a great price.

Why bother with complicated, expensive, and slow OEM support that makes you prove your worthiness for service by enduring long, checklist-driven triage activity with low-level resources who don’t know what they're doing?

Start using RapidCare today to get what you need in a server hardware maintenance service (and save money while you are at it)!

 

RapidCare Service Levels

8x5xNBD

FAST SERVICE

  • Remote Collaborative Break/Fix Expert Technical Support 8AM-5PM (M-F)
  • High-Quality Tested Next Business Day Advance Replacement Parts
  • Next Business Day Onsite Field Tech

24x7xNBD

FASTER SERVICE

  • Remote Collaborative Break/Fix Expert Technical Support 365 Days a Year Around the Clock
  • High-Quality Tested Next Business Day Advance Replacement Parts
  • Next Business Day Onsite Field Tech

24x7x4

FASTEST SERVICE

  • Remote Collaborative Break/Fix Expert Technical Support 365 Days a Year Around the Clock
  • High-Quality Tested Advance Replacement Parts
  • 4-Hour Onsite Field Tech and/or 4-Hour Advance Replacement Parts*

Learn more about how RapidCare can help you in this information sheet.

RapidCare Hardware Maintenance

The service levels that are ideal for all your needs

You know you'll be back up and running quickly.

 

Pricing up to 50-60% less than OEM support offerings

This makes it the smart financial choice as well!

 

Free shipping on both inbound and outbound product

Added convenience, service, and savings.

 

Technology at your pace

After just two to three years, the OEM is recommending an upgrade to your server investment.

If your server infrastructure is still working great, why spend money on new equipment you don’t need?

With IT budgets already stretched thin, hardware updates every couple years leaves little room to invest in other advancements.

The price is right

If the cost of OEM maintenance for your infrastructure continues to increase, why does your coverage continue to decrease? With your servers and other legacy equipment built to last nine to eleven years on average, you can get long term-support that won’t cost an arm and a leg.

Our third-party server maintenance plans are specifically designed to support multi-generational data centers and at 60% less than what you would pay for OEM support.

Receive affordable, quality server support at a price that keeps more money in your budget for other opportunities.

Check out how RapidCare stacks up to OEM support:

RapidCare Maintenance vs OEM Hardware Maintenance

When you look at it in this light, you realize you're not really getting all that much more from OEM support than you can get from RapidCare.

So why pay such a premium price for so few additional services?

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Superior Service

When your server hardware encounters an issue, we are committed to addressing and solving it as quickly and efficiently as possible.

That means when you call, you’ll speak to one of our manufacturer-certified engineers to help resolve the problem quickly. If your equipment ever needs to be replaced, CXtec is here and ready to help. 

 

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Individualized Infrastructure

To make sure your third-party maintenance plan is the best fit for you, our engineers will evaluate your IT infrastructure annually and recommend changes to your protection plan tailored to your server maintenance needs.

With more than 40 years of experience in pre-owned hardware, CXtec has the experience and knowledge to make the most out of your server support investment and IT infrastructure as a whole.

 

STORY FROM THE FIELD

Global Capabilities – Enhanced Flexibility

Fortune 10 Oil and Gas Company

Challenge

This oil and gas company has a global footprint and a wide-ranging technological platform. They need a partner who can be flexible and has the ability to handle several responsibilities.With such an expansive technology portfolio, they require multiple SLAs. In addition, some of their technology is on oil rigs in remote locations and at sea.

Solution

CXtec provides the service levels they require with RapidCare, and we aggregate multiple solutions into one, covering technology in disparate locations on three continents. All their server and storage hardware is covered, multiple SLAs are taken into account, and we also coordinate a unique, custom solution for them as well.

For the remote technology on oil rigs, we provide on-site, hot swappable spares to ensure coverage. And we’ve also set up an agreement for a courier service to handle any other replacements for those locations as the need may arise.

Outcome

This organization now gets customized service from a dedicated partner and, according to their own calculations, now save $1.8M yearly on their hardware support investments.

*4-hour advance replacement not available on all products or in all geographic areas, inquire for more details.