Network Hardware Maintenance

As your network continues to evolve, so do the needs of your data center.

With our unmatched services in creating hybrid support solutions, we help you maximize value in ways the OEM simply can't.

Creating an IT network maintenance strategy that works for you

When it comes to protecting your technology infrastructure, you want to develop a strategy that works best for your organization.

That’s where CXtec's RapidCare® offering comes in. Our third-party maintenance (TPM) program offers customizable options to keep your network up and running.

The OEMs suggest upgrading your entire system every two to three years, but most hardware has an average life of nine to eleven years.

Upgrading that often leaves you with much less money in an already tight budget.

Here's what our network hardware maintenance solutions can do for you:

  • Optimal network hardware support
  • Right-sized customizable support strategies
  • Reduce costs by up to 60%
  • Freedom to extend product life cycles
  • Flexible, consolidated contracts

When you hold onto your network hardware assets longer, our RapidCare network maintenance will keep your systems running smoothly and affordably.

Make your network hardware support experience easier with CXtec.

Our Partner Promise

It’s important to evaluate the following factors when selecting a hybrid solution for your network hardware maintenance solutions: impact of failuresecurity exposurelevel of integrationsoftware stability, and reliability of hardware.

Evaluating these considerations allows you to make the best decisions when it comes to choosing the level of coverage to support your network equipment.

When you need reliable, flexible network hardware maintenance you can afford, you'll feel better knowing RapidCare is there for you

RapidCare Hardware Maintenance

The service levels that are ideal for all your needs

You know you'll be back up and running quickly.

Pricing up to 50-60% less than OEM support offerings

This makes it the smart financial choice as well!

Free shipping on both inbound and outbound product

Added convenience, service, and savings.

Increase Coverage Without Increasing Costs

As your networking equipment ages, OEM support costs increase and their coverage support decreases - limiting your options.

Our network hardware maintenance plans are created for multi-generational equipment and with multi-year contracts your rate is locked in. Switching to TPM will reduce operating expenses, meaning you have more money to invest in other areas of your business.

By implementing third-party maintenance, you can save up to 60% compared to OEM support prices.

Learn more about how RapidCare can help in this info sheet


RapidCare Service Levels



  • Remote Collaborative Break/Fix Expert Technical Support 8AM-5PM (M-F)
  • High-Quality Tested Next Business Day Advance Replacement Parts
  • Next Business Day Onsite Field Tech



  • Remote Collaborative Break/Fix Expert Technical Support 365 Days a Year Around the Clock
  • High-Quality Tested Next Business Day Advance Replacement Parts
  • Next Business Day Onsite Field Tech



  • Remote Collaborative Break/Fix Expert Technical Support 365 Days a Year Around the Clock
  • High-Quality Tested Advance Replacement Parts
  • 4-Hour Onsite Field Tech and/or 4-Hour Advance Replacement Parts*

We call it RapidCare because it’s the fastest, easiest way to get the customized support you need.

Maximize and optimize product life cyclesExtend the life of your network equipment

Network hardware is designed to last an average of nine to eleven years, but most OEMs will recommend updating much sooner and begin to discontinue support for previous models. 

If your hardware is still working well and you're not ready to pay more money for upgrades you don't need, we will create a customized maintenance program to protect exactly what you need.

With RapidCare from CXtec, you can continue to support your legacy networking hardware.

Check out how RapidCare stacks up to OEM support:

RapidCare vs Conventional Network Maintenance

When you look at it in this light, you realize you're not really getting all that much more from OEM support than you can get from RapidCare.

So why pay such a premium price for so few additional services?

With RapidCare you receive superior support, years of industry expertise, and the satisfaction that you have made a smart investment.

response time
Faster Response Time


You know the drill: you call the company and are put on hold for 20 minutes only to be redirected a handful of times before being told that it could be days or weeks before your problem is addressed.

With RapidCare your call is priority number one and our manufacturer-certified engineers will help address and resolve your problem quickly.


annual maintenance assessment
Annual Assessments


Our engineers will help assess your current network products, needs, and growth plans. Based on what you want for your business, we will recommend coverage and spares options for your specific maintenance plan.

When it comes to your network, you are in control. We'll help you create a network hardware support plan that gives you everything you need without paying for anything you don't need.

Brand Expertise


Here at CXtec we have more than 40 years of experience working with brands like:

Cisco, HPE, Nortel, 3Com and more 

So no matter what your network is made of, we’ve got the knowledge and resources to work to support you. 

Let's review! Here's what you get when you choose RapidCare network maintenance 

free shipping

Free Shipping
Flexible Solutions
service levels
Service Levels
fast response
Faster Response Times 

Your network infrastructure is a core component to keeping your business running successfully, so it’s critical to evaluate how you can maximize value in your investments. CXtec will work with you to create a one-of-a-kind solution to support your hardware. Let us handle your network hardware maintenance, so you can focus on what you do best.

Want to learn more about hybrid support? Download our white paper, The Value of a Hybrid Support Strategy, today!


Offset Employee Layoffs by Switching to TPM

Latin American Bank


A bank in Latin America was looking for ways to cut costs and the subject of downsizing its staff came up. This was not a step the bank preferred to take, and they were hoping to find another creative way to reduce spending. They then discussed the advantages TPM could have for them with CXtec.


CXtec was able to show how an investment in TPM is not only a cost reducer for IT, but also an opportunity to offset costs throughout the bank.

CXtec customized our RapidCare TPM offering with multiple service levels, including access to a troubleshooting help desk and an on-site sparing program. The bank was even able to extend the life of some of its assets another 2+ years that were no longer in the OEM service window.


The bank saved about 50% over what they were used to paying for support. This came to be a solution that allowed the bank to avoid downsizing its staff.


*4-hour advance replacement not available on all products or in all geographic areas, inquire for more details.