We call it RapidCare® because it’s the fastest, easiest way to get the customized support you need.
RapidCare Hardware Maintenance
The service levels that are ideal for you
Have peace of mind knowing you'll be back up and running quickly.
Pricing up to 50-60% less than OEM support offerings
This makes it the smart financial choice as well!
Free shipping on both inbound and outbound product
Added convenience, service, and savings.
RapidCare is simply one of the most cost-effective, reliable options to guarantee your hardware is protected and up and running in a flash. If speed and reliability alone aren't enough, RapidCare can also help you save money.
Learn more about RapidCare - Download our info sheet here.
Added Support and More Service
It gets even better – RapidCare Plus™ provides full technology solution support services:
Recommendations for customized implementation of hybrid services
Customized, flexible support and individualized attention
Remediation to root causes of problems
Accelerated mean time to issue fixes
RapidCare Plus uses the following considerations and your risk tolerance to design a custom hybrid service offering – blending spares, software support, ticket management and OEM maintenance.
Impact of Failure - Business risk and the number of users impacted
Security Exposure (Internal and External) - What is the frequency and availability of the updates?
Level of Integration - Is this a stand-alone solution or part of something more complex?
Reliability of the Hardware - Taking into account failure rates and availability of replacements
Density - Volume and diverseness of the hardware needing support
Software Stability and Availability - Can you get it for free or pay as you need?
As a third-party maintenance provider, CXtec makes sure that you’re given top priority and the fastest turn-around times when you use our third-party application maintenance services.
You simply won’t find a more reliable third-party maintenance provider than CXtec. We offer third-party IT maintenance, third-party server maintenance and third-party data center maintenance solutions.
Let us help you realize the right combination of OEM support and third-party maintenance. Right-size your support solutions with CXtec and RapidCare.
Find out more about the advantages of hybrid support here.