With our RapidCare® service, you get a maintenance offering focused on great service and high-quality replacement parts from a leader in the secondary hardware market.

Tired of enduring long checklist activities just to get the release of a part?


Tired of sending logfiles to prove that you are worthy to have a replacement power supply sent to you?


Maybe there's a better way...

The same great processes that drive our equal2new® certified pre-owned hardware brand also drive our RapidCare maintenance service, assuring you quality replacement parts that will work when you get them.

We also practice "quick-to-field" dispatch - ensuring your break/fix ticket gets into the hands of a field technician much more quickly than the process-heavy OEM programs.

If you haven’t considered using third-party maintenance, the time is now. There are tons of benefits for you and RapidCare is the solution that reduces your service consumption complexity and also costs much less.

Here’s what RapidCare can do for you:

  • Get the SLA that works best for your needs
  • Keep a limited or reduced SLA on a device not ready for retirement, but also not high on the priority list
  • Align OPEX spend with business requirements
  • Put off unnecessary hardware refreshes driven by ever-increasing OEM maintenance costs
  • Single, easy-to-manage contract across brands, devices, and functions
  • Buyer-friendly termination policies, easy-to-add devices to coverage mid-term

Whether you're covering new or pre-owned equipment, using TPM is a smart way to Redefine IT Strategy™ and save money that can be used on other high-priority needs in your infrastructure.

An investment in TPM is an investment in your own independence. Free yourself from expensive OEM support plans and get a solution that best fits your needs. That's complete IT life cycle management.

Learn more about RapidCare in this information sheet.

RapidCare levels of support


  • Tech Support 8AM-5PM (M-F)
  • NBD On-Site Service


  • Tech Support 8AM-5PM (M-F)
  • 4-Hour Response Time


  • Tech Support 24 Hours x 7 Days
  • 4-Hour Response Time

We call it RapidCare® because it’s the fastest, easiest way to get the customized support you need.

Check out how RapidCare stacks up to OEM support:

When you look at it in this light, you realize you're not really getting all that much more from OEM support than you can get from RapidCare.

So why pay such a premium price for so few additional services?

RapidCare Hardware Maintenance

Next Business Day DeliveryThe service levels that are ideal for you

Have peace of mind knowing you'll be back up and running quickly.


Save Money on Third Party Hardware Maintenance Pricing up to 50-60% less than OEM support offerings

This makes it the smart financial choice as well!


Free ShippingFree shipping on both inbound and outbound product

Added convenience, service, and savings.


RapidCare is simply one of the most cost-effective, reliable options to guarantee your hardware is protected and up and running in a flash. If speed and reliability alone aren't enough, RapidCare can also help you save money.

Learn more about RapidCare - Download our info sheet here.

Why CXtec and RapidCare?

As a third-party maintenance provider, CXtec makes sure that you’re given top priority and the fastest turn-around times when you use our third-party application maintenance services.
You simply won’t find a more reliable third-party maintenance provider than CXtec. We offer third-party IT maintenance, third-party server maintenance and third-party data center maintenance solutions.
Let us help you realize the right combination of OEM support and third-party maintenance. Right-size your support solutions with CXtec and RapidCare.
Find out more about the advantages of hybrid support here.

Story from the field

Global Capabilities – Enhanced Flexibility

Fortune 10 Oil and Gas Company


This oil and gas company has a global footprint and a wide-ranging technological platform. They need a partner who can be flexible and has the ability to handle several responsibilities. With such an expansive technology portfolio, they require multiple SLAs. In addition, some of their technology is on oil rigs in remote locations and at sea.


CXtec provides the service levels they require with RapidCare, and we aggregate multiple solutions into one, covering technology in disparate locations on three continents. All their server and storage hardware is covered, multiple SLAs are taken into account, and we also coordinate a unique, custom solution for them as well.

For the remote technology on oil rigs, we provide on-site, hot swappable spares to ensure coverage. And we’ve also set up an agreement for a courier service to handle any other replacements for those locations as the need may arise.


This organization now gets customized service from a dedicated partner and, according to their own calculations, now save $1.8M yearly on their hardware support investments.


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