RapidCare®

THE MAINTENANCE OFFERING FOCUSED ON QUALITY SERVICE AND QUALITY REPLACEMENT PARTS

With our RapidCare® service, you get a maintenance offering focused on great service and high-quality replacement parts from a leader in the secondary hardware market.

Tired of enduring long checklist activities just to get the release of a part?

 

Tired of sending logfiles to prove that you are worthy to have a replacement power supply sent to you?

 

Maybe there's a better way...

The same great processes that drive our equal2new® certified pre-owned hardware brand also drive our RapidCare maintenance service, assuring you quality replacement parts that will work when you get them.

We also practice "quick-to-field" dispatch - ensuring your break/fix ticket gets into the hands of a field technician much more quickly than the process-heavy OEM programs.

If you haven’t considered using third-party maintenance, the time is now. There are tons of benefits for you and RapidCare is the solution that reduces your service consumption complexity and also costs much less.

Here’s what RapidCare can do for you:

• Get the SLA that works best for your needs
• Keep a limited or reduced SLA on a device not ready for retirement, but also not high on the priority list
• Align OPEX spend with business requirements
• Put off unnecessary hardware refreshes driven by ever-increasing OEM maintenance costs
• Single, easy-to-manage contract across brands, devices, and functions
• Buyer-friendly termination policies, easy-to-add devices to coverage mid-term

Whether you're covering new or pre-owned equipment, using TPM is a smart way to Redefine IT Strategy™ and save money that can be used on other high-priority needs in your infrastructure.

An investment in TPM is an investment in your own independence. Free yourself from expensive OEM support plans and get a solution that best fits your needs. That's complete IT life cycle management.

Learn more about RapidCare in this information sheet.

RapidCare levels of support

8x5xNBD

• Tech Support 8AM-5PM (M-F)
• NBD On-Site Service

8x5x4

• Tech Support 8AM-5PM (M-F)
• 4-Hour Response Time

24x7x4

• Tech Support 24 Hours x 7 Days
• 4-Hour Response Time

We call it RapidCare® because it’s the fastest, easiest way to get the customized support you need.

Check out how RapidCare stacks up to OEM support:

When you look at it in this light, you realize you're not really getting all that much more from OEM support than you can get from RapidCare.

So why pay such a premium price for so few additional services?

RapidCare is simply one of the most cost-effective, reliable options to guarantee your hardware is protected and up and running in a flash. If speed and reliability alone aren't enough, RapidCare can also help you save money.

Learn more about RapidCare - Download our info sheet here.

Why CXtec and RapidCare?