With our RapidCare® third-party maintenance (TPM) program, you get next-business-day advance replacement for your technology and the customized support options you need. It's simply one of the most cost-effective, reliable options to guarantee your hardware is protected and up and running in a flash.
If speed and reliability alone aren't enough, RapidCare can also help you save money.
Using RapidCare can cost as much as 50-60% less than OEM-sponsored maintenance programs. This makes it the smart financial choice as well – and the perfect addition to your hybrid support solution. It's another way CXtec provides Technology @ Your Pace®, long after equipment arrives at your doorstep.
We call it RapidCare® because it’s the fastest, easiest way to get the support you need.
With RapidCare from CXtec you get:
- Guaranteed next-business-day advance hardware replacement
- Pricing up to 50-60% less than OEM support offerings
Free shipping on both inbound and outbound product
It gets even better – RapidCare Plus™ provides full technology solution support services:
- Recommendations for customized implementation of hybrid services
- Customized, flexible support and individualized attention
- Remediation to root causes of problems
- Accelerated mean time to issue fixes
RapidCare Plus uses the following considerations and your risk tolerance to design a custom hybrid service offering – blending spares, software support, ticket management and OEM maintenance.
As a third-party maintenance provider, CXtec makes sure that you’re given top priority and the fastest turn-around times when you use our third-party application maintenance services.
You simply won’t find a more reliable third-party maintenance provider than CXtec. We offer third-party IT maintenance, third-party server maintenance and third-party data center maintenance solutions.
Let us help you realize the right combination of OEM support and third-party maintenance. Right-size your support solutions with CXtec and RapidCare.
Find out more about the advantages of hybrid support here.