Tired of enduring long checklist activities just to get the release of a part?
Tired of sending logfiles to prove you're worthy to have a replacement power supply sent to you?
Get quality parts quick!
Get great tech support quick!
Get excellent field support quick!
Get your infrastructure gear fixed quick!
We know you don’t want a lot of fuss when it comes to maintaining your gear. You just want to set up a quality service provider to be your go-to when you need it.
That’s exactly what CXtec RapidCare is.
We’re not the industry’s biggest company, but we have what you need and we’re good at exceeding expectations. Our focus is our service quality, not our size.
After all, the service outcome is what matters for you, not how many companies your TPM provider has purchased over the past five years.
CXtec wants to give you a better way to handle hardware support.
With our RapidCare service, you get a maintenance offering focused on great service and high-quality replacement parts from a leader in the secondary hardware market.
The same great processes that drive our equal2new® certified pre-owned hardware brand also drive our RapidCare maintenance service, assuring you quality replacement parts that will work when you get them.
We also practice “quick-to-field” dispatch - ensuring your break/fix ticket gets into the hands of a field technician much more quickly than the process-heavy OEM programs.
RapidCare is the solution that reduces your service consumption complexity and also costs much less.
Whether you're covering new or pre-owned equipment, using RapidCare TPM services is a smart way to Redefine IT Strategy™ and save money that can be used on other high-priority needs in your infrastructure.
Free yourself from expensive OEM support plans and get a solution that best fits your needs.
That's complete IT life cycle management.
When you look at it in this light, you realize you're not really getting all that much more from OEM support than you can get from RapidCare.
So why pay such a premium price for so few additional services?
You know you'll be back up and running quickly.
This makes it the smart financial choice as well!
Added convenience, service, and savings.
As a third-party maintenance provider, CXtec makes sure that you’re given top priority and the fastest turn-around times when you use our third-party application maintenance services.
We offer third-party IT maintenance, third-party server maintenance and third-party data center maintenance solutions.
You simply won’t find a more reliable third-party maintenance provider than CXtec.
Let us help you realize the right combination of OEM support and third-party maintenance.
Right-size your support solutions with CXtec and RapidCare.
Find out more about the advantages of hybrid support here.
*4-hour advance replacement not available on all products or in all geographic areas, inquire for more details.