The flexible third-party maintenance offering to meet your needs

With our RapidCare® third-party maintenance (TPM) program, you get the customized support options you need at a fraction of the cost - 50% to 60% less than OEM support.

If you haven’t considered using third-party maintenance, the time is now. There are tons of benefits for you and RapidCare is the solution that saves you money and makes your life easy.

Whether you're covering new or pre-owned equipment, using TPM is a smart way to Redefine IT Strategy™ and save money that can be used on other high-priority needs in your infrastructure.

An investment in TPM is an investment in your own independence. Free yourself from expensive OEM support plans and get a solution that best fits your needs. That's complete IT life cycle management.

Learn more about RapidCare in this information sheet.


RapidCare levels of support


  • Tech Support 8AM-5PM (M-F)
  • NBD On-Site Service


  • Tech Support 8AM-5PM (M-F)
  • 4-Hour Response Time


  • Tech Support 24 Hours x 7 Days
  • 4-Hour Response Time

We call it RapidCare® because it’s the fastest, easiest way to get the customized support you need.

RapidCare Hardware Maintenance

Next Business Day DeliveryThe service levels that are ideal for you

Have peace of mind knowing you'll be back up and running quickly.


Save Money on Third Party Hardware Maintenance Pricing up to 50-60% less than OEM support offerings

This makes it the smart financial choice as well!


Free ShippingFree shipping on both inbound and outbound product

Added convenience, service, and savings.


RapidCare is simply one of the most cost-effective, reliable options to guarantee your hardware is protected and up and running in a flash. If speed and reliability alone aren't enough, RapidCare can also help you save money.

Learn more about RapidCare - Download our info sheet here.


RapidCare Plus

Added Support and More Service

It gets even better – RapidCare Plus™ provides full technology solution support services:
  • Recommendations for customized implementation of hybrid services
  • Customized, flexible support and individualized attention
  • Remediation to root causes of problems
  • Accelerated mean time to issue fixes
RapidCare Plus uses the following considerations and your risk tolerance to design a custom hybrid service offering – blending spares, software support, ticket management and OEM maintenance.
  • Impact of Failure - Business risk and the number of users impacted
  • Security Exposure (Internal and External) - What is the frequency and availability of the updates?
  • Level of Integration - Is this a stand-alone solution or part of something more complex?
  • Reliability of the Hardware - Taking into account failure rates and availability of replacements
  • Density - Volume and diverseness of the hardware needing support
  • Software Stability and Availability - Can you get it for free or pay as you need?

Learn more about third-party maintenance and the value of hybrid support

Why CXtec and RapidCare?

As a third-party maintenance provider, CXtec makes sure that you’re given top priority and the fastest turn-around times when you use our third-party application maintenance services.
You simply won’t find a more reliable third-party maintenance provider than CXtec. We offer third-party IT maintenance, third-party server maintenance and third-party data center maintenance solutions.
Let us help you realize the right combination of OEM support and third-party maintenance. Right-size your support solutions with CXtec and RapidCare.
Find out more about the advantages of hybrid support here.

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