RapidCare®
The flexible third-party maintenance offering to meet your needs
With our RapidCare® third-party maintenance (TPM) program, you get the customized support options you need at a fraction of the cost - 50% to 60% less than OEM support.
Tired of sitting on hold for hours waiting for Dell support?
Enjoying getting transferred around 12 times on your Cisco TAC calls?
Maybe there's a better way...
If you haven’t considered using third-party maintenance, the time is now. There are tons of benefits for you and RapidCare is the solution that saves you money and makes your life easy.
Here’s what RapidCare can do for you:
Optimal IT hardware support
Right-sized customizable support strategies
Reduce OPEX costs by up to 60%
Freedom to extend product life cycles
Flexible, consolidated contracts
Whether you're covering new or pre-owned equipment, using TPM is a smart way to Redefine IT Strategy™ and save money that can be used on other high-priority needs in your infrastructure.
An investment in TPM is an investment in your own independence. Free yourself from expensive OEM support plans and get a solution that best fits your needs. That's complete IT life cycle management.
Learn more about RapidCare in this information sheet.
RapidCare levels of support
8x5xNBD
Tech Support 8AM-5PM (M-F)
- NBD On-Site Service
8x5x4
- Tech Support 8AM-5PM (M-F)
- 4-Hour Response Time
24x7x4
- Tech Support 24 Hours x 7 Days
- 4-Hour Response Time
We call it RapidCare® because it’s the fastest, easiest way to get the customized support you need.
Check out how RapidCare stacks up to OEM support:
When you look at it in this light, you realize you're not really getting all that much more from OEM support than you can get from RapidCare.
So why pay such a premium price for so few additional services?
RapidCare Hardware Maintenance
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The service levels that are ideal for you
Have peace of mind knowing you'll be back up and running quickly.
Pricing up to 50-60% less than OEM support offerings
This makes it the smart financial choice as well!
Free shipping on both inbound and outbound product
Added convenience, service, and savings.
RapidCare is simply one of the most cost-effective, reliable options to guarantee your hardware is protected and up and running in a flash. If speed and reliability alone aren't enough, RapidCare can also help you save money.
Learn more about RapidCare - Download our info sheet here.
Why CXtec and RapidCare?
Story from the field
Global Capabilities – Enhanced Flexibility
Fortune 10 Oil and Gas Company
Challenge
This oil and gas company has a global footprint and a wide-ranging technological platform. They need a partner who can be flexible and has the ability to handle several responsibilities. With such an expansive technology portfolio, they require multiple SLAs. In addition, some of their technology is on oil rigs in remote locations and at sea.
Solution
CXtec provides the service levels they require with RapidCare, and we aggregate multiple solutions into one, covering technology in disparate locations on three continents. All their server and storage hardware is covered, multiple SLAs are taken into account, and we also coordinate a unique, custom solution for them as well.
For the remote technology on oil rigs, we provide on-site, hot swappable spares to ensure coverage. And we’ve also set up an agreement for a courier service to handle any other replacements for those locations as the need may arise.
Outcome
This organization now gets customized service from a dedicated partner and, according to their own calculations, now save $1.8M yearly on their hardware support investments.
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