Tired of enduring long checklist activities just to get the release of a part?

Tired of sending logfiles to prove you're worthy to have a replacement power supply sent to you?

Focusing on quality service and quality replacement parts

ITAD - IT Asset Disposition Services

Get quality parts quick!

Get great tech support quick!

Get excellent field support quick!

Get your infrastructure gear fixed quick!

That’s why we call it RapidCare® - because it's quick and easy to use.

We know you don’t want a lot of fuss when it comes to maintaining your gear. You just want to set up a quality service provider to be your go-to when you need it.

That’s exactly what CXtec RapidCare is.

We’re not the industry’s biggest company, but we have what you need and we’re good at exceeding expectations. Our focus is our service quality, not our size.

After all, the service outcome is what matters for you, not how many companies your TPM provider has purchased over the past five years.

If you haven’t considered using third-party maintenance, the time is now.

Learn more about RapidCare in this information sheet

Get the SLA that works best for your needs

Keep a limited or reduced SLA on a device not ready for retirement, but not high on the priority list

Align OPEX spend with business requirements

Put off unnecessary hardware refreshes driven by ever-increasing OEM maintenance costs

Single, easy-to-manage contract across brands, devices, and functions

Buyer-friendly termination policies, easy-to-add devices to coverage mid-term

An investment in TPM is an investment in your own independence

CXtec wants to give you a better way to handle hardware support.

With our RapidCare service, you get a maintenance offering focused on great service and high-quality replacement parts from a leader in the secondary hardware market.

The same great processes that drive our equal2new® certified pre-owned hardware brand also drive our RapidCare maintenance service, assuring you quality replacement parts that will work when you get them.

  • The flexible alternative to OEM support
  • Costs significantly less than OEM support
  • The solution that keeps your needs in mind

We also practice “quick-to-field” dispatch - ensuring your break/fix ticket gets into the hands of a field technician much more quickly than the process-heavy OEM programs.

RapidCare is the solution that reduces your service consumption complexity and also costs much less.

Whether you're covering new or pre-owned equipment, using RapidCare TPM services is a smart way to Redefine IT Strategy™ and save money that can be used on other high-priority needs in your infrastructure.

Free yourself from expensive OEM support plans and get a solution that best fits your needs.

That's complete IT life cycle management.

RapidCare Service Levels

  • Remote Collaborative Break/Fix Expert Technical Support 8AM-5PM (M-F)
  • High-Quality Tested Next Business Day Advance Replacement Parts
  • Next Business Day Onsite Field Tech
  • Remote Collaborative Break/Fix Expert Technical Support 365 Days a Year Around the Clock
  • High-Quality Tested Next Business Day Advance Replacement Parts
  • Next Business Day Onsite Field Tech
  • Remote Collaborative Break/Fix Expert Technical Support 365 Days a Year Around the Clock
  • High-Quality Tested Advance Replacement Parts
  • 4-Hour Onsite Field Tech and/or 4-Hour Advance Replacement Parts*

We call it RapidCare because it’s simply the fastest, easiest way to get the customized support you need. Don't wait - try it today...

Check out how RapidCare stacks up to OEM support:

RapidCare Maintenance vs OEM Hardware Maintenance

When you look at it in this light, you realize you're not really getting all that much more from OEM support than you can get from RapidCare.

So why pay such a premium price for so few additional services?

RapidCare Hardware Maintenance

The service levels that are ideal for all your needs

You know you'll be back up and running quickly.


Pricing up to 50-60% less than OEM support offerings

This makes it the smart financial choice as well!

Free shipping on both inbound and outbound product

Added convenience, service, and savings.

Why CXtec and RapidCare?

As a third-party maintenance provider, CXtec makes sure that you’re given top priority and the fastest turn-around times when you use our third-party application maintenance services.

We offer third-party IT maintenance, third-party server maintenance and third-party data center maintenance solutions.

You simply won’t find a more reliable third-party maintenance provider than CXtec.

Let us help you realize the right combination of OEM support and third-party maintenance.

Right-size your support solutions with CXtec and RapidCare.

Find out more about the advantages of hybrid support here.

RapidCare is simply one of the most cost-effective, reliable options to guarantee your hardware is protected and up and running in a flash. If speed and reliability alone aren't enough, RapidCare can also help you save money.

*4-hour advance replacement not available on all products or in all geographic areas, inquire for more details.