We provide customers with the most efficient and cost-effective project planning and installation services available. We offer professional services throughout North America (including Canada) by deploying our professional services team or by leveraging over 800 partners through our partnership with the Ingram Micro Services Network. Whether utilizing our internal resources or IMSN expertise, our commitment to providing exceptional service is second to none. Both provide multiple levels of engineers from Level 1 to Level 3 and 24x7 deployment offerings.

So no matter where you are in North America, or what you need, CXtec can help you handle your install.

Benefits:

• Focus internal technical resources on your core business, customers, and market opportunities to increase your ROI.
• National deployments can be centralized with one point of contact and one project management lead provided by CXtec.
• Our engineering resources are versed in multiple manufacturer offerings and technologies including but limited to Cisco®, Nortel™, 3Com® and HP®
• Multi-site deployments can be scheduled at the same time for shorter project windows and better ROI.
• One-time deployments are more cost-effective than hiring, training and insuring additional internal resources.

CXtec will stage and configure equipment to your specifications to ensure a problem-free installation. Let us save you time and resources by offering you pre-configuration services which will provide you equipment that is ready to install on arrival!

Our numerous options include, but are not limited to:

• Perform IOS installations/upgrades
• Power on assembled product to test hardware/module functionality and software recognition
• Leave power applied for minimum of 8 hours to eliminate marginal hardware
• Engineers aid in designing configuration to accomplish the functionality you need
• Load your configuration into equipment, then save it to product specific configuration memory
• Configuration is installed and tested by engineers using lab equipment as network simulators (frame relay, T-1s, firewalls, routers and switches)
• Engineers work with you and your service provider to identify addressing, protocols, site locations, formats, and special applications

There’s no need to waste any of your valuable time trying vainly to solve all those problems that arise. You can call the engineers at CXtec and let us help you through anything. We offer hourly phone support and block time scheduling.

Just need a little guidance? Hourly phone support features:

• Configuration support
• 1-time project support
• Valid for 3 months from date of purchase

Know you’ll need a lot of support? Our block time features:

• Ongoing project support
• Configuration support
• Blocks of 25-hour increments available
• Valid for 1 year from date of purchase

Ask yourself how much time you lose troubleshooting, or how much you’re spending on training every year. CXtec could make life a lot easier for you.

CXtec has an entire team focused on supporting all your maintenance requirements. Whether you're supporting legacy equipment or the latest hardware, the maintenance team at CXtec can make sure your network is always running at peak performance. Our maintenance options include:

• 8x5xNBD Express Maintenance
• Enhanced 48-hour Replacement
• Technical Phone Support
• Contract Management

8x5xNBD Express Maintenance ensures next business day replacement of your network hardware, while the Enhanced 48-hour Replacement guarantees free shipping of replacement parts that arrive within 48 hours of your call.

Both 8x5xNBD Express Maintenance and Enhanced 48-hour Replacement include:

• Free shipping for replacement hardware
• Access to our highly skilled and knowledgeable team of technical engineers Monday through Friday 8am to 6pm, EST
• Automatic registration and activation

Contract management becomes that much easier with our variety of services:

• Adding/Subtracting Products
• Renewal Notification
• Co-terminating Contracts

Is your network slow? Dealing with too many collisions on your network? Want to know where your switches are and what they're connected to? CXtec can help.

No one helps you assess your network capabilities and requirements better than CXtec. Beginning with site-surveys to collect and survey data, on to addressing security issues to defend your network like a fortress, we help you build a plan that satisfies your needs and budget not just in the present, but also well into the future.

It's the first step our experts take to assist you in getting the most out of your network. That's just what we do.

Smooth out your next network infrastructure project with CXtec. With three decades of experience, our project management team knows a thing or two about delivering you the most secure, efficient and cost-effective installation possible with little to no disruption to your core business.

Our project managers handle the entire process — project review, installation schedule, strategy development for minimal downtime, and implementation to keep the project on time and within your budget.

CXtec wireless site-surveys provide you with optimal radio links for your users and applications. What's more, we'll identify the "cold spots" and provide maps of your site showing the best locations for placement of your secure access points. We'll even make recommendations for the best system of access points and antennae needed to take advantage of the level of security, data transfer speed and/or distance required.

Plus, our colorful detailed map of equipment that is currently utilizing wireless frequencies (such as rogue access points, cordless phones and microwaves) will provide you with a full explanation of your wireless choices. It's just one more way we're committed to making your job easier.

With CXtec, school is in session. Depending on your level of expertise in the product you purchase from CXtec, we can build customized training sessions for everyone from the CEO on down. We even go so far as to send our certified engineers out to your site to help you implement and understand your new products and system.

Plus, we host training and certification classes here at CXtec to expand our customers' and our own knowledge of the solutions we provide. You can rest assured the CXtec professors are ready and able to teach you everything you want to know about your network.