Get the solution that’s ideal for you with hybrid support

Take back control of your infrastructure and save budget money

How do you right-size your hardware support? OEMs want you to support their offerings on every piece of hardware in your network, but is that really cost-effective?

You can get robust support from the OEM with countless options, but you might be paying a premium price for features you don't really use or need – especially if the hardware you’re supporting is end-of-life/end-of-sale.

There has to be a better way. At what point does an OEM maintenance program reach its point of diminishing returns?

Consider a hybrid support solution

  • Save budget money up to 50-60%

  • Rely on strong third-party maintenance (TPM) offerings 

  • Select a spares program to provide coverage



Hybrid support features a blend of third-party maintenance (TPM) solutions, a spares program, and OEM support in the areas where each makes the most sense.

A hybrid support solution puts you in control and can help you save a lot of budget money. It’s another way to take control of your infrastructure and ensure you get Technology @ Your Pace®.

Save money by considering a hybrid support solution

With such financial strain on budgets, many organizations are opting out of support contracts. This can be a risky choice, especially when there are alternative solutions available. We understand that your job is evaluated largely on your ability to do two things well: minimize downtime and keep costs low.

Knowing your options is key when it comes to saving money. It’s all about finding the right balance for your business needs, and there are many reliable alternative solutions that will save operating expense (OPEX) budget to acquire the support you need.

Why not use a hybrid support solution of OEM support and third-party maintenance to get the coverage you need? You could put OEM support on your core switches and use TPM on the edge. The options are limitless – and so are the savings.

Our white paper, The Value of a Hybrid Support Strategy, details everything you need to know about saving money with a mix of TPM, OEM support, and spares. Just click here to download.

RapidCare® - The perfect TPM program for your hybrid support solution

A hybrid solution relies on a solid TPM program to make it worthwhile. CXtec has the answer – our RapidCare® maintenance offering provides next-business-day hardware replacement and a suite of customized services to meet your unique needs.

Check out all of the advantages of our RapidCare maintenance program and see how a hybrid solution will allow you to get the support your business and budget needs.

Find out even more about RapidCare by downloading our info sheet here.

Learn more about third-party maintenance and the value of hybrid support in our helpful podcast - just click here.

Spares program and the secondary market

There are a number of benefits the secondary market can bring to your organization. Many organizations have turned to hybrid support to build a solution around their specific network requirements and get the data center maintenance they can rely on. We offer our RapidCare maintenance program at up to 50% less than OEM maintenance programs to keep your costs down and protect you in the event of unplanned equipment failure.

Implementing a hybrid maintenance program to protect your hardware is a wise decision. In the event you need a quick and reliable backup plan for your mission-critical hardware, CXtec can provide you with the unique opportunity to implement a program to acquire hot, swappable spares at your disposal - without the high costs.

What’s our secret? With our equal2new® certified pre-owned hardware, you get top quality refurbished equipment at a fraction of the cost.

The secondary market provides value that’s unbeatable. Our testing process on every piece of equal2new equipment ensures that you receive top quality with a true lifetime warranty and a reliability rating of 99.51%.


To read about real-world examples of how a spares program and hybrid support can work, click here.

Learn the definition of third-party maintenance in our informative article here.


To learn more about TPM and hybrid support, watch our informative podcast Third-Party Maintenance and the Value of a Hybrid Support Solution.

You can also view chapters of the podcast at the links below: