Server Maintenance

Design your ideal server support system

Your servers unite your computing, networking, storage access, and virtualization platforms into a single cohesive system.

You need an exceptional server maintenance plan to support your organization’s infrastructure. 

With OEM maintenance, chances are their prices will continue to go up, even though your coverage goes down over time.

Instead of paying for standard maintenance that doesn’t fit your needs, support your servers with RapidCare® - CXtec’s third-party maintenance (TPM) solution.

Benefits built for you

With 40 years of experience supporting hybrid support solutions, CXtec’s RapidCare will help you create a server maintenance strategy built specifically for your company’s hybrid plan.

Impact of failuresecurity exposurelevel of integrationsoftware stability, and reliability of hardware are all important aspects to take into consideration when choosing a third-party maintenance solution. We’ll help you address each area to ensure you get the most out of your IT infrastructure.

Here’s what our server maintenance solutions can do for you:

  • Optimal server hardware support

  • Right-sized customizable support strategies

  • Reduce costs by up to 60%

  • Freedom to extend product life cycles

  • Flexible, consolidated contracts

RapidCare gives you freedom from the one-size-fits-all support, at a fraction of the cost.


We've got your server support covered

We know trying to balance all your server maintenance needs in a tight budget can be tricky. RapidCare can help you save without compromising on quality.

Why pay more for less? You have options!

With a variety of service levels, we’ll help you design a support plan that works for your company.

RapidCare levels of support

8x5xNBD

  • Tech Support 8AM-5PM (M-F)
  • NBD On-Site Service

8x5x4

  • Tech Support 8AM-5PM (M-F)
  • 4-Hour Response Time

24x7x4

  • Tech Support 24 Hours x 7 Days
  • 4-Hour Response Time

Learn more about RapidCare in this information sheet.

RapidCare Hardware Maintenance

Next Business Day DeliveryThe service levels that are ideal for you

Have peace of mind knowing you'll be back up and running quickly.

 

Save Money on Third Party Hardware Maintenance Pricing up to 50-60% less than OEM support offerings

This makes it the smart financial choice as well!

 

Free ShippingFree shipping on both inbound and outbound product

Added convenience, service, and savings.

Technology at your pace

After just two to three years, the OEM is recommending an upgrade to your server investment.

If your server infrastructure is still working great, why spend money on new equipment you don’t need? With IT budgets already stretched thin, hardware updates every couple years leaves little room to invest in other advancements.


The price is right

If the cost of OEM maintenance for your infrastructure continues to increase, why does your coverage continue to decrease? With your servers and other legacy equipment built to last nine to eleven years on average, you can get long term-support that won’t cost an arm and a leg.

Our third-party server maintenance plans are specifically designed to support multi-generational data centers and at 60% less than what you would pay for OEM support.

Receive affordable, quality server support at a price that keeps more money in your budget for other opportunities.

Check out how RapidCare stacks up to OEM support:

When you look at it in this light, you realize you're not really getting all that much more from OEM support than you can get from RapidCare.

So why pay such a premium price for so few additional services?


Superior service

When your server hardware encounters an issue, we are committed to addressing and solving it as quickly and efficiently as possible. That means when you call, you’ll speak to one of our manufacturer-certified engineers to help resolve the problem.

If your equipment ever needs to be replaced, CXtec is here and ready to help. 


Individualized infrastructure 

To make sure your third-party maintenance plan is the best fit for you, our engineers will evaluate your IT infrastructure annually and recommend changes to your protection plan tailored to your server maintenance needs.

With 40 years of experience in pre-owned hardware, CXtec has the experience and knowledge to make the most out of your server support investment and IT infrastructure as a whole.   

Story from the field

Global Capabilities – Enhanced Flexibility

Fortune 10 Oil and Gas Company

Challenge

This oil and gas company has a global footprint and a wide-ranging technological platform. They need a partner who can be flexible and has the ability to handle several responsibilities. With such an expansive technology portfolio, they require multiple SLAs. In addition, some of their technology is on oil rigs in remote locations and at sea.

Solution

CXtec provides the service levels they require with RapidCare, and we aggregate multiple solutions into one, covering technology in disparate locations on three continents. All their server and storage hardware is covered, multiple SLAs are taken into account, and we also coordinate a unique, custom solution for them as well.

For the remote technology on oil rigs, we provide on-site, hot swappable spares to ensure coverage. And we’ve also set up an agreement for a courier service to handle any other replacements for those locations as the need may arise.

Outcome

This organization now gets customized service from a dedicated partner and, according to their own calculations, now save $1.8M yearly on their hardware support investments.