Cisco Maintenance

The Cisco support alternative for you

No matter your job title, if you oversee technology decisions in your company, you have a lot of responsibilities.

Your job is to use your investments to deliver the best computing infrastructure that also saves your organization budget money - you’re expected to do it all!

And that includes your investment in Cisco support - so how do you get the most out of Smart Net Total Care?

There's only so much you can do with the fixed rates of Smart Net.

Lucky for you, CXtec offers a quality maintenance and support solution that keeps your spending to a minimum and allows you to deliver quality in every investment you make.

Using a third-party maintenance solution (TPM) is a strategic and well-established way to lower OPEX costs while still getting the quality coverage you need.

If you’re looking for a perfect TPM program, look no further. CXtec's RapidCare® program is the solution that offers you everything the competitors don’t and more.

Here’s what RapidCare can do for you:

  • Optimal Cisco hardware support

  • Right-sized customizable support strategies

  • Reduce OPEX costs by up to 60%

  • Freedom to extend product life cycles

  • Flexible, consolidated contracts

What makes RapidCare TPM different than OEM programs like Smart Net Total Care (SMARTnet)?

Check out how RapidCare stacks up to SMARTnet:


When you look at it in this light, you realize you're not really getting all that much more from Smart Net than you can get from RapidCare.

Why pay such a premium price for so few additional services?

What is Cisco SMARTnet service?

Cisco SMARTnet service is the Cisco support service that combines hardware replacement and technical support. With SMARTnet service, you can choose from a range of service delivery options for Cisco products.

What is included with Cisco SMARTnet Service?

With Cisco SMARTnet, you can get 24-hour technical support with access to Cisco experts at varying service levels. But at what cost does this premium service come?

What if you could achieve very similar coverage to Cisco SMARTnet support, without the huge price tag?

Why choose RapidCare over Cisco SMARTnet?

Third-party maintenance can provide huge budget savings for you.

You don't have to only use SMARTnet support - you have options. Invest in your own independence with RapidCare.

It's an integral piece of complete life cycle management - allowing you to Redefine IT Strategy™.

RapidCare delivers huge advantages for your budget and technology infrastructure. Hardware replacement when you need it.

RapidCare levels of support


  • Tech Support 8AM-5PM (M-F)
  • NBD On-Site Service


  • Tech Support 8AM-5PM (M-F)
  • 4-Hour Response Time


  • Tech Support 24 Hours x 7 Days
  • 4-Hour Response Time

Waiting on SMARTnet

In the rare case the unexpected happens - and you have a failure - what happens next? RapidCare to the rescue!

With SMARTnet, you could spend hours on the phone waiting for someone to elevate your issue. Not the case with CXtec.

A simple phone call to us and a replacement product is dispatched to your location for guaranteed arrival when you need it. Rapid deployment of your replacement product helps minimize downtime and reduces the risk of extended outages.

If you haven’t considered using third-party maintenance, the time is now. There are tons of benefits for you and RapidCare is the solution that saves you money and makes your life easy.

Whether you're covering new or pre-owned equipment, using TPM is a smart way to Redefine IT Strategy™ and save money that can be used on other high-priority needs in your infrastructure.

RapidCare Hardware Maintenance

Next Business Day DeliveryThe service levels that are ideal for you

Have peace of mind knowing you'll be back up and running quickly.


Save Money on Third Party Hardware Maintenance Pricing up to 50-60% less than OEM support offerings

This makes it the smart financial choice as well!


Free ShippingFree shipping on both inbound and outbound product

Added convenience, service, and savings.

Story from the field

Trusted Advisor Relationship Establishes Hybrid Support Solution

€8.3 Billion International Polymer and Resin Manufacturer


When CXtec first started discussions with this organization, we took it upon ourselves to better organize their spreadsheet of assets and propose a co-termination strategy to simplify their complicated coverage. These steps allowed us to become a trusted advisor, someone the organization could rely on to propose solutions that were in their best interest.


Once we understood their asset portfolio, and level of coverage needed for each, CXtec was able to present a hybrid solution that mixed OEM support, RapidCare third-party maintenance, and spares to ensure proper coverage throughout their infrastructure.


This organization realized 60% savings on their overall support investment, as well as a simplified means of organizing their assets, saving them further time and effort.