Check out the advantages of RapidCare® from CXtec

Guaranteed advance network hardware replacement

In the rare case the unexpected happens, and you have a failure, what happens next? RapidCare® to the rescue! A simple phone call to us and a replacement product is dispatched to your location for guaranteed arrival the next business day. Rapid deployment of your replacement product helps minimize downtime and reduces the risk of extended outages.

Free shipping on both inbound and outbound product

There are no hidden fees or surprise budget implications with RapidCare. The annual fee covers all costs so there are no surprises.

CXtec inventory management

No inventory space is needed for spares, and replacements will be delivered on your terms, when you need them, so maintenance is performed with absolutely minimal business impact.

Centralized warranty depot

We rapidly ship to anywhere you need from our ISO 9001:2008-certified and electrostatic discharge (ESD)-protected testing facility, giving you more time to deal with other business-driving projects.

Flexible terms for co-termination

For your convenience, CXtec will handle all the day-to-day contract maintenance, and renewals occur conveniently just once a year.

Multi-year contracts

Your contract is inflation-proof - as prices rise over time you are locked into a fixed rate ensuring the greatest return on your investment.

Cost savings over manufacturer maintenance programs

Lower total cost of ownership enables you to put your entire network on maintenance at a fraction of the typical costs for putting only the core of your network on a traditional OEM maintenance contract.

Asset inventory management

Confused about what you have in your network? Can't remember what the serial number was for the router? Not a problem. With RapidCare online asset tracking, you have access to a detailed list of all assets covered including serial number, list price, and current market value to ensure you have a master record of all product covered in the event of a disaster.

Supports end-of-life products

Your product is no longer supported by the OEM? Not a problem. With RapidCare, you get maintenance on products that have been deemed end-of-life by the manufacturer, thereby allowing you to choose when and how to upgrade your technology infrastructure. Once again proving that our trademark Technology @ Your Pace® philosophy is always the best solution.

Multi-vendor hardware maintenance options

CXtec is the one-stop shop for your network hardware maintenance coverage - RapidCare covers all the brands you trust. Even if your network is made up of Cisco routers, HP ProCurve switches, and Nortel IP phones, RapidCare provides coverage for them all, under one convenient contract.

8x5 access to engineers for support

If a problem arises, what do you do? You call one of our manufacturer-certified technical support engineers to help with troubleshooting and to answer questions quickly and accurately.

Priority queuing/access for enhanced configuration support

You get head-of-the-line privileges! With RapidCare, your call goes straight to the head of the line and you speak with one of our top engineers immediately. This ensures you get fast, prioritized access to certified technicians on your first call - you'll never need to jump through multiple levels of engineers to get your answer.

Annual warranty/hardware maintenance assessment

Each year, one of our certified engineers conducts a review of all the products in your network and provides recommendations for maintenance coverage and sparing solutions to assure you only pay for product that needs to be covered.

Technology migration plan

So it's that time of the year again - the time when you need to re-evaluate your network needs and growth plans. Let us help you. We will assist you with your business development plans and long-term organizational goals to help you find the correct technology migration path that is directly tied to your business objectives.