Discover the advantages CXtec's RapidCare® third-party maintenance (TPM) services can have for you.
If you haven't considered TPM before - now is the time. Check out the advantages RapidCare can deliver.
Third-party maintenance (TPM) can provide huge budget savings for you. You don't have to only use OEM support offerings - you have options.
Invest in your own independence with RapidCare®. It's an integral piece of complete life cycle management - allowing you to Redefine IT Strategy™.
RapidCare delivers huge advantages for your budget and technology infrastructure.
Hardware replacement when you need it
In the rare case the unexpected happens, and you have a failure, what happens next? RapidCare to the rescue!
A simple phone call to us and a replacement product is dispatched to your location for guaranteed arrival when you need it. Rapid deployment of your replacement product helps minimize downtime and reduces the risk of extended outages.
There are no hidden fees or surprise budget implications with RapidCare. The annual fee covers all costs so there are no surprises.
No inventory space is needed for spares, and replacements will be delivered on your terms, when you need them, so maintenance is performed with absolutely minimal business impact.
We rapidly ship to anywhere you need from our ISO 9001:2015-certified and electrostatic discharge (ESD)-protected testing facility, giving you more time to deal with other business-driving projects.
For your convenience, CXtec will handle all the day-to-day contract maintenance, and renewals occur conveniently just once a year.
Your contract is inflation-proof - as prices rise over time you are locked into a fixed rate ensuring the greatest return on your investment.
Lower total cost of ownership enables you to put your entire network on maintenance at a fraction of the typical costs for putting only the core of your network on a traditional OEM maintenance contract.
CXtec is the one-stop shop for your network hardware maintenance coverage - RapidCare covers all the brands you trust. Even if your network is made up of Cisco routers, HPE ProCurve switches, Nortel IP phones, and Dell EMC servers, RapidCare provides coverage for them all, under one convenient contract.
If a problem arises, what do you do? You call one of our manufacturer-certified technical support engineers to help with troubleshooting and to answer questions quickly and accurately.
You get head-of-the-line privileges! With RapidCare, your call goes straight to the head of the line and you speak with one of our top engineers immediately. This ensures you get fast, prioritized access to certified technicians on your first call - you'll never need to jump through multiple levels of engineers to get your answer.
Each year, one of our certified engineers conducts a review of all the products in your network and provides recommendations for maintenance coverage and sparing solutions to assure you only pay for product that needs to be covered.
So it's that time of the year again - the time when you need to re-evaluate your network needs and growth plans. Let us help you. We will assist you with your business development plans and long-term organizational goals to help you find the correct technology migration path that is directly tied to your business objectives.
*4-hour advance replacement not available on all products or in all geographic areas, inquire for more details.