RapidCare® Advantages

Discover the advantages CXtec's RapidCare® third-party maintenance (TPM) services can have for you.

If you haven't considered TPM before - now is the time. Check out the advantages RapidCare can deliver.

The advantages of service focused on you

ITAD - IT Asset Disposition Services

Third-party maintenance (TPM) can provide huge budget savings for you. You don't have to only use OEM support offerings - you have options.

Invest in your own independence with RapidCare®. It's an integral piece of complete life cycle management - allowing you to Redefine IT Strategy™.

RapidCare delivers huge advantages for your budget and technology infrastructure.

Hardware replacement when you need it

In the rare case the unexpected happens, and you have a failure, what happens next? RapidCare to the rescue!

A simple phone call to us and a replacement product is dispatched to your location for guaranteed arrival when you need it. Rapid deployment of your replacement product helps minimize downtime and reduces the risk of extended outages.

Check out the advantages RapidCare can have for you.

Learn more about RapidCare in this information sheet

Free shipping on both inbound and outbound product

There are no hidden fees or surprise budget implications with RapidCare. The annual fee covers all costs so there are no surprises.

CXtec inventory management

No inventory space is needed for spares, and replacements will be delivered on your terms, when you need them, so maintenance is performed with absolutely minimal business impact.

Centralized warranty depot

We rapidly ship to anywhere you need from our ISO 9001:2015-certified and electrostatic discharge (ESD)-protected testing facility, giving you more time to deal with other business-driving projects.

Flexible terms for co-termination

For your convenience, CXtec will handle all the day-to-day contract maintenance, and renewals occur conveniently just once a year.

Multi-year contracts

Your contract is inflation-proof - as prices rise over time you are locked into a fixed rate ensuring the greatest return on your investment.

Cost savings over manufacturer maintenance programs

Lower total cost of ownership enables you to put your entire network on maintenance at a fraction of the typical costs for putting only the core of your network on a traditional OEM maintenance contract.

Multi-vendor hardware maintenance options

CXtec is the one-stop shop for your network hardware maintenance coverage - RapidCare covers all the brands you trust. Even if your network is made up of Cisco routers, HPE ProCurve switches, Nortel IP phones, and Dell EMC servers, RapidCare provides coverage for them all, under one convenient contract.

Access to engineers for support

If a problem arises, what do you do? You call one of our manufacturer-certified technical support engineers to help with troubleshooting and to answer questions quickly and accurately.

Priority queuing/access for enhanced configuration support

You get head-of-the-line privileges! With RapidCare, your call goes straight to the head of the line and you speak with one of our top engineers immediately. This ensures you get fast, prioritized access to certified technicians on your first call - you'll never need to jump through multiple levels of engineers to get your answer.

Annual warranty/hardware maintenance assessment

Each year, one of our certified engineers conducts a review of all the products in your network and provides recommendations for maintenance coverage and sparing solutions to assure you only pay for product that needs to be covered.

Technology migration plan

So it's that time of the year again - the time when you need to re-evaluate your network needs and growth plans. Let us help you. We will assist you with your business development plans and long-term organizational goals to help you find the correct technology migration path that is directly tied to your business objectives.

RapidCare Service Levels

  • Remote Collaborative Break/Fix Expert Technical Support 8AM-5PM (M-F)
  • High-Quality Tested Next Business Day Advance Replacement Parts
  • Next Business Day Onsite Field Tech
  • Remote Collaborative Break/Fix Expert Technical Support 365 Days a Year Around the Clock
  • High-Quality Tested Next Business Day Advance Replacement Parts
  • Next Business Day Onsite Field Tech
  • Remote Collaborative Break/Fix Expert Technical Support 365 Days a Year Around the Clock
  • High-Quality Tested Advance Replacement Parts
  • 4-Hour Onsite Field Tech and/or 4-Hour Advance Replacement Parts*

*4-hour advance replacement not available on all products or in all geographic areas, inquire for more details.


Global Capabilities – Enhanced Flexibility

Fortune 10 Oil and Gas Company

This oil and gas company has a global footprint and a wide-ranging technological platform. They need a partner who can be flexible and has the ability to handle several responsibilities.With such an expansive technology portfolio, they require multiple SLAs. In addition, some of their technology is on oil rigs in remote locations and at sea.
CXtec provides the service levels they require with RapidCare, and we aggregate multiple solutions into one, covering technology in disparate locations on three continents. All their server and storage hardware is covered, multiple SLAs are taken into account, and we also coordinate a unique, custom solution for them as well.
For the remote technology on oil rigs, we provide on-site, hot swappable spares to ensure coverage. And we’ve also set up an agreement for a courier service to handle any other replacements for those locations as the need may arise.
This organization now gets customized service from a dedicated partner and, according to their own calculations, now save $1.8M yearly on their hardware support investments.
TPM can provide global services and still save millions in operating expenses (OPEX).