A lifetime warranty to back a rock solid product

Confidence – that’s what our lifetime warranty is all about. We have confidence in our process so we know we’re providing reliable equipment. Our warranty is there to give you the confidence to know you’re covered no matter what.

We put our money where our mouth is when it comes to the quality of equal2new®. In addition to the lifetime warranty, you’re covered with advance replacement for the first full year. That’s unrivaled peace of mind and the key to ensuring maximum uptime for the technology you rely on.

What the equal2new® lifetime warranty means to you:

  • First year advance replacement – your replacement hardware will be on its way before you’ve shipped the original unit
  • Access to manufacturer-trained technical support staff, with hundreds of certifications
  • Product management expertise for planning support
  • Huge inventory of equal2new products and same-day shipping available
  • Asset recovery services offering cash or credit on account for a wide variety of your used network and voice equipment

Third-party maintenance to complete your coverage

All equal2new products can be backed by RapidCare®, our next-business-day advance replacement program. It's simply one of the most cost-effective, reliable options to guarantee your hardware is protected and up and running in a flash. And if speed and reliability alone aren't enough, RapidCare can also help you save money. RapidCare can cost as much as 50% less than OEM-sponsored maintenance programs.

Using a hybrid support solution is a smart way to ensure you right-size coverage throughout your network. Mission-critical devices in your core may require OEM support. But a third-party maintenance (TPM) offering like RapidCare makes sense for edge technology, especially when all of your equal2new hardware is backed by a lifetime warranty with advance replacement for the first year.

Please contact us for more information.