CXtec will accept merchandise for return with prior approval, for credit or replacement only. Please note, the following products are NOT returnable: Opened products, custom cables, bulk cable, connectors, tools, test equipment, configured products, special orders, and discontinued items.
Begin the process by contacting your Account Manager at 800.767.3282 to request a Return Merchandise Authorization (RMA) Form. If approved, you will receive the RMA via fax.
Your request for an RMA must be received within thirty (30) days of invoice date.
Important: You must enclose the RMA Form with your return. ALL returns must include the RMA Number clearly marked on the shipping label (DO NOT WRITE ON ANY BOXES.) Returns not properly marked, as well as any products and/or quantities that don't match the original RMA, may be refused. ALL RMA numbers expire thirty (30) days after issuance, therefore all return products must be RECEIVED at CXtec within the thirty (30) day time frame, otherwise product will be refused.
Defective / Warranty Returns
Defective returns are processed in accordance with manufacturer guidelines. Most manufacturers require that you contact them directly. The manufacturer will determine whether to repair or replace the product. In these specific cases the CXtec technical support organization will act as the initial coordinator for your return and supply you with the appropriate manufacturer contact information. You must include the original box, packaging materials, manuals, and software. Returns missing these items may be considered incomplete and will be returned to you.
All Other Returns
All other returns are granted on an exception basis only. If an exception has been granted and an RMA number issued, the product must be factory-sealed with the original box, packaging materials, manuals, software, and static seals intact. Product boxes that have been opened or re-taped are not eligible for return and will be refused. A good practice is to compare the packing slip found on the outside of the shipping carton against your purchase order before opening it. In all cases non-defective returns, less shipping charges and applicable restocking fees, will be posted to your account as a credit against future purchases.
All returns are subject to a minimum 15% restocking fee, with the exception of Defective/Warranty Returns. Returns for special items, such as cabinets, are subject to additional fees.
Customer is responsible for shipping charges on all returned items.
Any returned product received by CXtec that does not meet the above mentioned requirements, will be classified as an unauthorized return. All unauthorized returns may be returned to you at your expense. CXtec will not be liable for any loss or damage to unauthorized returns.
Take Special Note
Some manufacturers have special return policies, which may supercede CXtec stated policy. In the event that you have received a shipment in error (misshipment, over shipment, duplicate shipment, short shipment) CXtec must be notified within 30 days of shipment to process the return.