CXtec Listed as a Secondary Hardware Provider in Gartner's Market Guide for Supporting and Managing an Avaya Environment, North America

For more information, contact:
Pat Spadafore, CXtec

SYRACUSE -- CXtec has been listed as a Secondary Hardware Provider by Gartner in its Market Guide for Supporting and Managing an Avaya Environment, North America (ID: G00326264), issued in April of 2017.

“We believe this inclusion by Gartner is indicative of the quality and attention to detail we put forth every day,” said Peter Belyea, chief executive officer of CXtec. “We are dedicated to ensuring all our customers get reliable quality and performance out of every piece of equal2new equipment, including Avaya.”

As a secondary hardware provider, CXtec delivers solutions that work best for its customers for a variety of network components and phones, including Avaya. Implementing its Technology at Your Pace® philosophy helps simplify the buying process and reduces the cost of users’ infrastructures, while ensuring the quality and reliability their organizations need to succeed. All this work is done at CXtec’s Technology Certification and Distribution Center, in Syracuse NY.

CXtec is not an average technology partner and the company’s certified equal2new equipment is not just standard used equipment. For more than 20 years, CXtec equal2new customers have maximized the value of their technology investments with all the trusted brands, including Avaya. Backed by a 99.51% reliability rating and a true lifetime warranty, equal2new is the most established pre-owned brand in the industry.

CXtec continues to set the industry standard for quality refurbished phones with its rigid testing and certification process performed on all brands and models. Every phone is backed by the company’s industry-leading lifetime warranty to ensure users receive a clean, fully-functional phone that’s ready to deploy right out of the box. This detail-driven process truly illustrates the quality of equal2new.

According to Frank Kobuszewski, Vice-President of the Technology Solutions Group, “We perform a rigid testing and certification process on all Avaya phones we provide. We fully clean, test all functionality, and provide new components for each phone. In addition, we test and install firmware on all Avaya phones and we affix a label to the outside of the box including serial number, manufacturer part number, and even the MAC address for each IP phone. Our process is governed by a quality management system that is ISO 9001:2008-certified. This third-party verification ensures we provide a consistent, repeatable level of quality in every product we supply.”

CXtec also offers a third-party maintenance program, RapidCare to help meet its customers’ needs. RapidCare offers guaranteed next-business-day advance hardware replacement; pricing up to 50-60% less than OEM support offerings; and free shipping on both inbound and outbound products.

Not all technology partners provide the same value, which is why it’s so important to Know Your Source®. Learn more about how can ensure you’re getting the highest quality equipment for your organization by visiting


“Gartner profiles North American-based authorized co-delivery partners, third-party maintenance providers, and secondary hardware providers that sourcing and vendor management leaders should consider when supporting and managing an Avaya environment.”


Gartner clients can view the full report here

To view the CXtec blog, click here

To learn more about equal2new click here


Gartner Disclaimer

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


About CXtec

Since its inception in 1978, CXtec has delivered value and support in current and legacy networking, voice and cable infrastructure, including its own brand of equal2new® certified pre-owned equipment. The company’s CABLExpress® division manufactures data center cabling products, including the Skinny-Trunk® Solution. CXtec has been ranked on the CRN Solution Provider 500 list of North America’s Top Technology Integrators since 2001. CXtec’s headquarters and its Technology Certification and Distribution Center are located in Syracuse, N.Y. For more information, visit


Contact: Pat Spadafore, CXtec

315-440-9177 (cell) 315-883-3874 (office)


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