CXtec | Unified Communications

At CXtec, we're here to help clear up your misconceptions about unified communications, and to help you implement the integrated communications solutions you've been wanting.

With our trademark Technology @ Your Pace® philosophy, we seek to customize the right solution for each of our customers. And when it comes to unifying your communications systems, you can't afford to invest in anything but exactly what you need. CXtec doesn't just push products, we advise and provide solutions. Solutions that won't exceed your timeframe or budget.

So check out the CXtec difference!

Understanding UC

3Com Solutions

Cisco Solutions

Nortel Solutions

There are several popular misconceptions about UC that you should know about:

As long as IT personnel understand networking, they can easily implement UC technologies.
The scope of UC is pretty much just VoIP.
VoIP sound quality is better (or worse) than traditional phone service.
Sound quality isn't an issue as long as there is plenty of bandwidth.
All UC technologies are created equal.
You need to overhaul your entire system in order to implement UC technology.

In fact, these myths simply aren't the case. Simply put, Unified Communications is an industry term that refers to the evolving goal of breaking down barriers so that any of the multiple forms of technology-based communication devices can interact with one another anywhere, at any time.

CXtec seeks to help you understand, and ultimately implement, the technologies that accomplish this goal. It's a fluid process that changes frequently with emerging technology, and it's different for each company's needs. That's where you can put Technology @ Your Pace to work!

Give us a call at 800.767.3282 and find out how CXtec can customize a UC solution to fit your needs!

For more in-depth information about Unified Communications, check out the following links:
What is unified communications?
Unified Communications From Wikipedia

Have a question? Email - uc@cxtec.com

Cisco Unified Communications Manager
Deployable on the Cisco 7800 Series Media Convergence Servers or on third party servers by HP or IBM, includes the following features:

Highly scalable, supporting up to 60,000 lines per server cluster
Able to support a full range of communications features and applications, including SIP-based applications
Highly available for business continuity, supporting multiple levels of server redundancy and survivability
Support for a broad range of phones to suit varying user requirements
Choice of operating system environments: Windows server-based implementation or Linux-based appliance model implementation
Available in an easy-to-manage single-server solution, Cisco Unified Communications Manager Business Edition, that combines call processing and unified messaging

Have a question? Email - uc@cxtec.com or call 800.767.3282 x2467

Cisco Unified Communications Manager Express
Provides the following benefits:

A cost-effective, converged data and voice solution inside Cisco Integrated Services Routers
Key system and small PBX features plus innovative convergence applications for up to 240 users
Increased user productivity with Cisco Unified CallConnector for Microsoft Office, a presence-based Windows application that gives users call control, location, and status of other users
Single number reach function, which can forward incoming business calls to mobile or home phones based on user-specified call handling rules
An intuitive GUI for easy installation; adds, moves, and changes
Internetworking with Cisco Unified Communications Manager
Industry-leading investment protection for future growth

Have a question? Email - uc@cxtec.com or call 800.767.3282 x2467

Cisco Unified Communications Manager Business Edition
Designed for businesses with up to 500 employees and up to five remote sites.

Solution Benefits

Combines powerful sets of telephony and voice messaging features on a single platform creating a unified workspace encompassing every combination of applications, devices, networks, and operating systems.
Provides Cisco Unified Communications Manager feature set, including Session Initiation Protocol (SIP) support
Supports a broad portfolio of Cisco Unified IP phones
Includes unified mobility features
Provides built-in, easy access to messaging services, including:
- Voice-activated user interface
- Customizable personal settings
- Ability to view, prioritize, and listen to voice messages using the Web, e-mail client
- The display of a Cisco Unified IP Phone

Item Details | Have a question? Email - uc@cxtec.com

Unified Communications for Small Businesses

Communicate more effectively by reaching the right resource the first time. Now your small business can deploy a simple, affordable, easy-to-manage unified communications system with the industry-leading Cisco Unified Communications 500 Series for Small Business. This solution eliminates multiple servers and combines voice, data, voicemail, Automated Attendant, video, security, and wireless capabilities. It also integrates with existing desktop applications such as calendar, e-mail, and customer relationship management (CRM) programs. The easy-to-manage solution supports up to 50 users in flexible deployment models based on your needs.

Have a question? Email - uc@cxtec.com or call 800.767.3282 x2467

Nortel Business Communications Manager (BCM) Portfolio

Business Communications Manager (BCM) portfolio delivers small to medium-sized businesses and branch offices an award winning converged voice and data solution, providing a choice of IP-enabled or pure-IP strategy. Leveraging existing Meridian, Norstar, and Communication Server 1000 investments, Business Communications Manager offers the features businesses of all sizes require like telephony, unified messaging, multimedia call center, interactive voice response, IP routing and data services such as firewall, wireless, and more.

	Business Communications Manager 50 An all-in-one, affordable platform for converged voice and data communications; ideal for small to medium businesses with 3 to 50 users. Provides advanced capabilities such as robust telephony features, voice messaging and unified messaging, IP networking, Internet access, contact centers, mobility solutions and IP telephony. Item Details \| Have a question? Email - uc@cxtec.com
	Business Communications Manager 200 An all-in-one platform for the converged business communication needs of small to mid-sized business sites with 20 - 32 users. Item Details \| Have a question? Email - uc@cxtec.com
	Business Communications Manager 400 An all-in-one platform for the converged business communication needs of SMBs or branch offices with 30 - 200 users. Item Details \| Have a question? Email - uc@cxtec.com

Nortel Communication Server 1000
Communication Server 1000 is a server-based, full-featured IP PBX, providing the benefits of a converged network plus advanced applications and over 750 world-class telephony features. Fully distributed over IP LAN & WAN infrastructure with built-in reliability and survivability, Communication Server 1000 supports business-critical applications, including unified messaging, customer contact center, IVR, wireless VoIP and IP phones.

Key Features:

Feature rich with over 750 call processing and telephony features
Highly scalable with support for up to 22,500 IP users off of one Call Server, multiple Call Servers networked together can support unlimited scalability
World class reliability and redundancy mechanisms - highly reliability architectural elements that maximize network uptime with extensive redundancy mechanisms to ensure network uptime including survivability options such as Campus and Geographic redundancy to support network failover
Extensive desktop portfolio includes; Wireless, Soft-phones, IP, Digital and Analog set support, to meet diverse end-user requirements
Supports business-critical applications, including IP Contact Center, CallPilot unified messaging, and integrated services such as conferencing, one-number-follow-me Personal Call Director, recorded announcement, network-wide attendant and messaging
Telephony integration with desktop application providers such as Microsoft and IBM

Have a question? Email - uc@cxtec.com

UC Web Resources

UC Certifications & Specializations

Cisco AUCS
(Advanced Unified Communications Specialization) with the following additional Cisco certifications

CCIE - Cisco Certified Internetwork Expert
CCSP - Cisco Certified Security Professional
CCNP - Cisco Certified Network Professional
CCNA - Cisco Certified Network Associate
CCDA - Cisco Certified Design Associate
CSEP - Cisco Service Expert Program
CCSE - Cisco Certified Sales Expert

Nortel

NCTS - Nortel Converged IP Telephony Solutions
NCSS - Nortel Certified Support Specialist)
- BCM50 Rls. 2.0 & BCM200/400 Rls. 4.0 Configuration & Maintenance
- CallPilot 4.0 System Administrator
NCDS - Nortel Certified Design Specialist
- BCM50 Rls. 2.0 & BCM200/400 Rls. 4.0
- CallPilot 4.0
- Communication Server (CS) 1000 Rls. 4.0

3Com

Network Telephony Specialist

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