- Guaranteed advance hardware replacement
In the rare case the unexpected happens, and you have a failure, what happens next? RapidCare to the rescue! A simple phone call to our dedicated 800 number and a replacement product is dispatched to your location for guaranteed arrival the next business day. Rapid deployment of your replacement product helps minimize downtime and reduces the risk of extended outages.
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CXtec inventory management
No inventory space is needed for spares, and replacements can be scheduled on your terms, when you need them, so maintenance is performed with absolutely minimal business impact.
- Centralized warranty depot
We rapidly ship to anywhere you need from our ISO-certified and electrostatic discharge(ESD)-protected testing facility giving you more time to deal with other business-driving projects.
- Free shipping on both inbound and outbound product
There are no hidden fees or surprise budget implications with RapidCare. The annual fee covers all costs so there are no surprises.
- Flexible terms for co-termination
For your convenience, CXtec will handle all the day-to-day contract maintenance, and renewals occur conveniently just once a year.
- Multi-year contracts
Your contract is inflation-proof - as prices rise over time you are locked into a fixed rate ensuring the greatest return on your investment.
- Cost savings over manufacturer maintenance programs
Lower total cost of ownership enables you to put your entire network on maintenance at a fraction of the typical costs for putting only the core of your network on a traditional OEM maintenance contract.
- Asset inventory management
Confused about what you have in your network? Can't remember what the serial number was for the router? Not a problem. With RapidCare online asset tracking, you have access to a detailed list of all assets covered including serial number, list price, and current market value to ensure you have a master record of all product covered in the event of a disaster.
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- Supports end-of-life products
Your product is no longer supported by the OEM? Not a problem. With RapidCare you get maintenance on products that have been deemed end-of-life by the manufacturer, thereby allowing you to choose when and how to upgrade your technology infrastructure. Once again proving that Technology @ Your Pace® is always the best solution.
- Multi-vendor maintenance options
CXtec is the one-stop shop for your maintenance coverage - RapidCare covers all the brands you trust. Even if your network is made up of Cisco® switches, ProCurve® routers, 3Com® hubs and Nortel™ IP Phones, RapidCare provides coverage for them all, under one convenient contract.
- 8x5 access to engineers for support
If a problem arises, what do you do? You call one of our manufacturer-certified technical support engineers to help with troubleshooting and to answer questions quickly and accurately.
- Priority queuing/access for enhanced configuration support
Head of the line privileges! With RapidCare, your call goes straight to the head of the line and you speak with one of our top engineers immediately. This ensures you get fast, prioritized access to certified technicians on your first call - you'll never need to jump through multiple levels of engineers to get your answer.
- Annual warranty/maintenance assessment
Each year, one of our certified engineers conducts a review of all the products in your network and provides recommendations for maintenance coverage and sparing solutions to assure you only pay for product that needs to be covered.
- Technology migration plan
So it's that time of the year again - the time when you need to re-evaluate your network needs and growth plans. Let us help you. We will assist you with your business development plans and long-term organizational goals to help you find the correct technology migration path that is directly tied to your business objectives.
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RapidCare offers you guaranteed next business day delivery of your product, ensuring it's there when you need it. This is ideal for those situations where keeping on-site spares is simply not an option. Our equal2new® equipment makes having a spare program easy and affordable, but for the times when this isn't viable RapidCare has you covered. CXtec will handle your inventory management for you. With RapidCare, your hardware is readily deployable to any location you need it overnight. You can then use this cost and time savings to bolster other areas of your network.
