Get the support you need with third-party maintenance (TPM) services

How do you right-size your hardware support? OEMs want you to support their offerings on every piece of hardware in your network, but is that really cost-effective? SMARTnet is a great replacement program with countless options, but you might be paying a premium price for features you don't really use or need – especially if the hardware you’re supporting is end-of-life/end-of-sale.

There has to be a better way. At what point does SMARTnet, or any OEM maintenance program, reach its point of diminishing returns? You could use a blend of third-party maintenance (TPM), a spares program, and OEM support in the areas where each makes the most sense. CXtec makes it possible for you.

RapidCare® – The next-business-day answer for ultimate system uptime

With our RapidCare® program, you get next-business-day advance network hardware replacement for your technology. It's simply one of the most cost-effective, reliable options to guarantee your hardware is protected and up and running in a flash. And if speed and reliability alone aren't enough, RapidCare can also help you save money.

Using RapidCare can cost as much as 50% less than OEM-sponsored maintenance programs.

This makes it the smart financial choice as well. It's another way CXtec provides Technology @ Your Pace®, long after our equipment arrives at your doorstep.

Why RapidCare?

Save money by considering a hybrid support solution

With such financial strain on budgets, many organizations are opting out of support contracts. This can be a risky choice, especially when there are alternative solutions available. We understand that your job is evaluated largely on your ability to do two things well: minimize downtime and keep costs low.

Knowing your options is key when it comes to saving money. It’s all about finding the right balance for your business needs, and there are many reliable alternative solutions that will save operating expense (OPEX) budget to acquire the support you need.

Why not use a hybrid solution of OEM support and third-party maintenance to get the coverage you need? You could put SMARTnet on your core switches and use RapidCare on the edge. The options are limitless – and so are the savings.

Check out all of the features and advantages of our RapidCare maintenance program and see how a hybrid solution will allow you to get the support your business and budget needs. You simply won’t find a more reliable third-party maintenance provider than CXtec.

Spares program & secondary market

There are a number of benefits the secondary market can bring to your organization. Many organizations have turned to third-party maintenance for the ability to blend a hybrid solution built around their specific network requirements and get the data center maintenance they can rely on. We offer our RapidCare maintenance program at up to 50% less than OEM maintenance program to keep your costs down and to protect you in the event of unplanned equipment failure.

Implementing a hybrid maintenance program to protect your hardware is a wise decision. In the event you need a quick and reliable backup plan for your mission-critical hardware, CXtec can provide you with the unique opportunity to implement a program to acquire hot, swappable spares at your disposal - without the high costs. What’s our secret? With our equal2new® certified pre-owned hardware, you get top quality refurbished equipment at a fraction of the cost.

The secondary market provides value that’s unbeatable. Our testing process on every piece of equal2new equipment ensures that you receive top quality with a lifetime warranty, advance replacement for the first year, and a reliability rating of 99.51%.


To read about real-world examples of how a spares program and hybrid support can work, click here.